• Sultan Orhan Mh. İlyasbey Cad. No:38 41400 Gebze/Kocaeli, Türkiye
  • All Days : 7/24 Emergency
Visiting Rules

Visiting Rules
As Yüzyıl Hospital, our satisfaction policy and the services we want to offer to our guests as the Patient Rights Unit; To make you feel at home during your stay in our hospital by transferring our Companion and Visitor policy to you accurately and effectively, to recognise your room allocated for you, to settle in your room and to ensure that you are comfortable in the minimum time.

As Yüzyıl Hospital, we are aware that having your loved ones and family with you is an important part of your recovery process. For this reason, we care that your companions and visitors spend time with you efficiently and without affecting your health.

In order for you, our valued guests, to receive a quality and peaceful service from our hospital and for our other guests to benefit from these services effectively, you can learn the practices with our information article we have created on visiting and accompaniment issues, and you can benefit from the opportunities and privileges offered.

VISITOR RULES

Visiting on inpatient floors is between 08:00 - 22:00.
Children under the age of 12 should not be brought as visitors due to the risk of infection and psychological negative effects of children.
Visiting times should be kept short for the health of the patient.
In terms of the comfort of our other patients receiving treatment in our hospital, it should be sensitive about not more than three visitors entering the patient room and not making noise.
During the treatment and examination procedures of our patients, visitors should leave the room and pay attention to patient privacy.
Odorous food and drinks brought by visitors from outside are not accepted.
Flowers are not accepted in patient rooms to protect our patients from infection.
It is strictly forbidden for our visitors to smoke inside the hospital.
Different services and departments (intensive care units) may have their own specific visiting rules; it should be remembered that these rules, which may differ within our general visitor rules, should be followed.

COMPANION POLICY

 In order to assist the patient during treatment and care; the patient's right and practice to have a companion is available in our hospital, depending on the approval of the doctor in charge of treatment, to the extent permitted by the legislation, the facilities of our hospital and the patient's health condition. In terms of the health and happiness of our patients, it is our basic policy to realise how and when to use this right in accordance with the procedures and principles determined in our hospital.

In terms of the health and happiness of our patients, we would like to emphasise that you should help us on the subject and accompany your patient in accordance with the procedures and principles determined within the framework of our hospital's accompanying policy.

CHAPERONE RULES:

The need for a chaperone is decided by the patient's doctor.
Accompanying person is limited to one person. If deemed appropriate by the doctor, a second companion can stay according to the patient's condition.
Whether the companion is male or female can be decided according to the condition of the patient and the ward.
Companions should not use the patient's belongings for their own and the patient's health and should not sit on the patient's beds.
The companion must place the items brought by the companion in the cabinets shown in the clinic. Responsible for keeping the patient room tidy. The companion must firstly use the patient room, bathroom and toilets cleanly.
Companions are obliged to take care of patients within the directives of physicians and to comply with the discipline of the institution.
In our hospital, Morning Breakfast 06.00-07.00 Lunch 12.00-13.30 Dinner 17.00-18.30 Dinner is also provided to the companion in your room from 17.00-18.30.
The rules of patient care training given by nurses must be followed (hand hygiene, fall risk, isolation rules training, etc.).
Service nurses must be informed about the change of attendants.
The patient's relatives who come to the ward are given a companion card or certificate when necessary. Companions are required to wear their cards or documents on their person or in a visible way as long as they are in our hospital as a companion.
The companion card or certificate must not be used by anyone else.
The companion card or certificate can be checked by security guards at the entrance and exit.
Companions are required to surrender their companion cards when their patients are discharged.
Accompanying persons are not allowed in intensive care units unless deemed compulsory and necessary.
Accompanying persons should not take their patients out of the ward or change their bed unless requested by the attending physician or nurse.

Companions shall not bring food or drink to the patient without permission, and shall not give any food or drink to the patient without consulting the physician or nurse.
Accompanying persons may not perform any application to the patient without the knowledge and approval of the physician and nurse.
It is recommended that the companion is physically and mentally competent to act as a companion.
Accompanying persons must keep the belongings and materials of the hospital tidy and clean.
Companions are responsible for the storage and protection of the patient and their own personal belongings.
Accompanying persons who damage hospital property are obliged to compensate for the damage.
Accompanying persons may use the accompanying chairs in the patient rooms for resting.
Companions cannot use tobacco, cigarettes and alcoholic substances, etc. in the hospital, and those who use them are subject to action in accordance with the Law No. 4207 on the Prevention and Control of Harms of Tobacco Products.
Companions must inform the nurse when there is any problem with their patients.
Accompanying persons are required to leave the patient rooms when deemed necessary (during rounds, when the patient is to be intervened, etc.).
If a visit ban is imposed by the patient's doctor, the companions must inform the patient's relatives about the visit ban.
Paediatric patients and patients requiring continuous observation should not be left alone in the room or bed.
You must obey the warning and caution signs in the health facility and notify the nurse in charge of the service when a technical problem is encountered.
You can send your suggestions, thanks and complaints to the "Patient Rights Unit, Opinion, Suggestion boxes and the Patient Suggestions and Complaints section on the https://www.yuzyilhastanesi.com/gorus-ve-onerileriniz tab.
In case of emergency, hospital evacuation areas and emergency exit signs are shown on each floor.
In order to provide you with a peaceful environment, patients and their relatives should not speak loudly in the patient room and ward corridors and should not disturb the staff and other patients. In addition, it will be appropriate to use the televisions in your rooms in a way not to disturb others and to switch them off during doctor's rounds and after 24:00. In-room materials such as television remote control etc. should be left in place when leaving the patient room.
Companions must comply with hospital rules in general. In case of violation, the accompaniment status of the person concerned will not be accepted.
When you encounter a suspicious situation or person, you should definitely inform the relevant service supervisor and ask for help from security guards.

COMPANION PRACTICES IN SPECIAL PATIENT GROUPS

In addition to the above-mentioned rules, the accompanying applications to the departments with special patient groups are based on the special rules specified below.

Some Special Patient Groups to be defined for this purpose in our hospital:

Patients Receiving Life Support
Patients with an infectious disease
Immunocompromised Patients  
Terminal Patients
Abused patients
Detained or convicted patients
Some patient-based psychiatric care patients
Those decided by the institution as patient-based special patients
For patients with an infectious disease, you must comply with the isolation rules in line with the trainings given by the health personnel. (For example, due to the Covid pandemic, you must read and sign the Information and Consent Document for Possible / Definite Covid-19 Patient Companion and comply with the rules).
In forensic cases, convicts and detainees who are hospitalised and treated may be accompanied by their spouse, mother, father, brother, sister, child, or in their absence, a family relative deemed appropriate by the Chief Public Prosecutor's Office, if it is reported to be mandatory by the treating physician's report.
Psychologists/psychiatrists, social workers, physicians may accompany patients who have been abused.
Patients with suppressed immune system may be accompanied by a physician. As a protective isolation measure, the patient is taken to a single room if possible. The patient and his/her relatives are informed about the isolation measures taken in accordance with the patient's clinic. The companion is trained on the use of personal protective equipment, hand hygiene, visiting rules, restriction of entry and exit to the room. The training of the companion is continuous and information transfer is provided upon request. The companion must wear a surgical mask in the room.
In addition to the physical and emotional care of the patient, considering that the patient's family and relatives also need support, the patient care team determines where, on which issues and how family members will take part in the care of their patients by the patient care team in order to ensure that the families participate in the care of the patient, stay with the patient and help routine care, and ensure their participation and training in care.
Family members with chronic patients should be ready to receive patient care training and co-operate with the team when their patients are hospitalised.
Support is provided by health personnel in meeting the patient's care needs.
If necessary, co-operation with a psychologist is provided to provide social and psychological support to patients with special needs and their companions.
Companions of the special patient group must comply with other companion rules that vary on a patient basis in our hospital and are determined and applied instantaneously and specific to the patient.

COMPANION PRACTICES IN SPECIAL PATIENT GROUPS

In addition to the above-mentioned rules, the accompanying applications to the departments with special patient groups are based on the special rules specified below.

Some Special Patient Groups to be defined for this purpose in our hospital:

Patients Receiving Life Support
Patients with an infectious disease
Immunocompromised Patients  
Terminal Patients
Abused patients
Detained or convicted patients
Some patient-based psychiatric care patients
Those decided by the institution as patient-based special patients
For patients with an infectious disease, you must comply with the isolation rules in line with the trainings given by the health personnel. (For example, due to the Covid pandemic, you must read and sign the Information and Consent Document for Possible / Definite Covid-19 Patient Companion and comply with the rules).
In forensic cases, convicts and detainees who are hospitalised and treated may be accompanied by their spouse, mother, father, brother, sister, child, or in their absence, a family relative deemed appropriate by the Chief Public Prosecutor's Office, if it is reported to be mandatory by the treating physician's report.
Psychologists/psychiatrists, social workers, physicians may accompany patients who have been abused.
Patients with suppressed immune system may be accompanied by a physician. As a protective isolation measure, the patient is taken to a single room if possible. The patient and his/her relatives are informed about the isolation measures taken in accordance with the patient's clinic. The companion is trained on the use of personal protective equipment, hand hygiene, visiting rules, restriction of entry and exit to the room. The training of the companion is continuous and information transfer is provided upon request. The companion must wear a surgical mask in the room.
In addition to the physical and emotional care of the patient, considering that the patient's family and relatives also need support, the patient care team determines where, on which issues and how family members will take part in the care of their patients by the patient care team in order to ensure that the families participate in the care of the patient, stay with the patient and help routine care, and ensure their participation and training in care.
Family members with chronic patients should be ready to receive patient care training and co-operate with the team when their patients are hospitalised.
Support is provided by health personnel in meeting the patient's care needs.
If necessary, co-operation with a psychologist is provided to provide social and psychological support to patients with special needs and their companions.
Companions of the special patient group must comply with other companion rules that vary on a patient basis in our hospital and are determined and applied instantaneously and specific to the patient.

     Accompaniment Practices of Patients Receiving Immunosuppressive Therapy

The person who will stay as a companion is trained on the transmission routes of COVID-19 disease, isolation measures and "Use of Personal Protective Equipment".
The companion wears a mask and apron in the room.
The companion does not leave the room.
If the companion needs to leave the room, he/she removes his/her gown and mask and can leave the room after providing hand hygiene.
Unless it is necessary, it does not contact the patient, and provides hand hygiene immediately after contact.
The companion opens the window to the openable part of the window and ventilates the room at frequent intervals.
It is ensured that social distance is maintained between people. Information is given about avoiding close contacts such as handshaking and hugging.
You should not leave tissues containing respiratory secretions in the open, you should throw them in a nylon bag, close the mouth of the bag and throw it in the appropriate bin.
When coughing or sneezing, cover the mouth and nose with a disposable tissue and then throw the tissue in the bin. If you do not have a handkerchief, you should use the inside of your elbow.
When the patient whose COVID-19 diagnosis is confirmed is discharged, the patient and his/her companion are informed about the home isolation rules for the periods specified in the Ministry of Health General Directorate of Public Health Covid-19 guide and the consent is signed.


INFORMATION:

In our hospital, patient companions are not accepted except for the situations permitted in the "Guide for Working in Health Institutions during the Normalisation Period in the COVID-19 Pandemic" published by the General Directorate of Public Health. In addition, despite all precautions, there is no guarantee that COVID-19 infection will not be transmitted to you from your patient, other patients, healthcare professionals or the hospital environment.
In COVID-19 PANDEMIS, companions must comply with other companion rules applied in our hospital.

COMPANION PRACTICES IN THE COVID-19 PANDEMIC

If there is no medical necessity, no accompanying person is allowed. Patient relatives are informed about this.
If the companion is necessary, it is restricted to one person with the decision of the physician.
Our hospital's Information and Consent Document for COVID-19 Patient Companion is signed after the companion is informed.
The person who will stay as a companion should not be in a high risk group for COVID-19. Those in the following risk groups are not accepted as companions. > 50 years of age, DM, HT, Cardiovascular Disease, Cancer, Chronic Lung Diseases,
THESE RULES ARE TO PROVIDE BETTER SERVICE TO OUR PATIENTS.

WE THANK YOU FOR SHOWING THE NECESSARY SENSITIVITY AND WISH YOU A HEALTHY DAY WITH OUR GET WELL WISHES.