• Sultan Orhan Mh. İlyasbey Cad. No:38 41400 Gebze/Kocaeli, Türkiye
  • All Days : 7/24 Emergency

Rights of Patients and Relatives

Rights of Patients and Relatives

Rights of Patients and Relatives
Our aim is to give you and your family the care and attention we would want for ourselves and our own families. We have prepared this brochure to give you a basic explanation of how you should expect to be treated and how you should behave during your stay in hospital. Whenever you have a question, please do not hesitate to ask. Unasked or unanswered questions can lead to an unsatisfactory hospital experience.

Your rights as a patient/relative

Right to benefit from services; Every individual who applies to our hospital has the right to benefit from all services without discrimination of language, religion, race or sect. Our patients have the right to be informed about the services provided.
Right to information and consent; Our patients have the right to receive information about the risks and benefits of medical treatment and interventions in a language and method they understand. Our patients have the right to be clearly informed about the hospital mission.
The right to recognise, select and change personnel; Our patients have the right to know the identities, duties and titles of healthcare professionals involved in their treatment, and the right to select and change them.
Right to choose and change the institution; Our patients have the right to choose and change the health institution and organisation, provided that the procedures and conditions stipulated by the legislation to which they are subject are complied with.
The right to refuse and stop the treatment; Except for legally mandatory cases and the responsibility of the negative consequences that may arise, the patient has the right to refuse or stop the treatment planned or being applied to him/her. When you enter the hospital, you sign a general authorisation that you consent to your treatment.  In some cases, such as surgery, you will be asked to give written confirmation that you understand and agree to what will be done. You have the right to ask for a copy of each document you sign for yourself. This protects your right to authorise or refuse treatment.
You have the right to designate and authorise a health care representative who will tell the hospital and your doctor how you want to be treated and who you want to make decisions for you when you cannot speak for yourself. If you have signed a legal document giving someone else the right to speak for you when you are unable to make decisions about your own health, or if you have any wishes in the event of your life ending, give copies of this document to your doctor, family and health care team.
Right to privacy; Our patients have the right to receive services in an environment suitable for privacy during the entire treatment process. Except for legal obligations, all information belonging to our patients is protected in a way that will remain confidential even after death. You have the right to be examined privately by your doctor or other health personnel and to speak privately with your doctor.
The right to be respected; Our patients have the right to be examined and treated in a respectful, compassionate and friendly environment by protecting their personal reputation as the most important indicator of the sensitivity we carry while giving our hospital its name.
The right to request consultation (second opinion); Our patients have the right to call a consultant physician for their diagnosis and treatment. The consultant physician recommends the treatment, but the patient's primary physician approves the procedure.
The right to fulfil religious obligations; Our patients have the right to fulfil their religious obligations freely, regardless of religious differences and as long as it does not interfere with treatment.
Right to safety; Everyone has the right to expect and demand to be safe in a health institution. Necessary measures are taken by our hospital to protect and ensure the safety of life and property of patients and their relatives such as visitors and companions. In our hospital, appropriate protection measures have been taken for children, disabled individuals and the elderly (alone, in need of care, without a companion).
Right to have a companion and visitor; Our patients have the right to accept visitors and have a companion in accordance with the procedures and principles determined by our hospital according to their medical conditions.
You have the right to expect your pain to be evaluated and relieved.
You, your family or your guardian can apply to the Patient Rights Unit when you, your family or your guardian have any complaint or satisfaction, when you have a problem that you cannot solve with your doctor, nurse and other health personnel.
Health institution rules and practices; Our patients have the right to obtain information about hospital rules and practices to be applied to them

Your responsibilities as a patient/relative

Giving information; Our patient is obliged to give full and accurate information about his/her health condition to the doctors and nurses in charge of providing medical services. Be honest with us and tell us all that you know about your illness, including your current symptoms, your health history and the times you have been in hospital, which will help us in your treatment.
Tell us the dose of medicines you take and how often you take them. Tell us about any over-the-counter medicines, nutritional supplements and herbal products and/or alternative medicines and treatments you are taking. Tell us about your allergies and reactions to any medication.
Infection control; Our patients and relatives are responsible for being sensitive to all measures recommended to them to prevent the spread of infectious diseases. Follow the treatment plan recommended by the physician responsible for your care.
Ask your doctor or nurse when and how you will receive the results of procedures and tests.
Tell us if you do not understand what our staff are telling you or what you need to do; also let us know if you think you will not be able to do what is asked of you during your treatment.
Make sure you understand what will happen if you need surgery. Tell your surgeon, nurse or anaesthetist if you have any allergies or have had a bad reaction to anaesthesia.
Refusal of the planned treatment; Our patient is responsible for the consequences of refusing the treatment planned by his/her doctor. Accept the responsibility in case you refuse treatment or do not follow your doctor's instructions.
Inform your doctor, nurse or other health personnel of any changes in your condition.
Respect; Our patients are responsible for acting in accordance with the measures and rules to be taken by the hospital in disturbing situations such as noise, visitors, smoke that endanger patients and their relatives within the health institution. Respect the rights of other patients and hospital staff, help with issues such as noise and number of visitors.
Having Visitors; Our patients have the responsibility to accept as few visitors as possible at the same time, not to use the belongings of other patients, not to bring food and drinks, and to comply with hospital visiting hours.
In case of unfounded complaints and denunciations against health workers, the employee has the right to complain and request compensation. The responsibility in this regard will belong to the complainant.
Compliance with recommendations; Our patient is also obliged to comply with the treatment plan recommended by the doctor responsible for his/her treatment and to accept the fulfilment of the care plan by the relevant health personnel in accordance with the doctor's instructions. Compliance with the rules of the health institution Our patients are responsible for complying with the rules and practices of our health institution.
Respect the property of others and the hospital.
Responsibility to pay; Our patients are responsible for paying the costs of examinations and treatment. Patients and their relatives who deliberately damage fixtures and consumables are responsible for payment. Provide the hospital with all the information needed to pay for your medical care and fulfil your financial obligations to the institution.